Terms & Conditions

1Acceptance of Terms

By accessing or using the NammaKudisai website (nammakudisai.in) or mobile app, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our platform.

2User Eligibility

You must be at least 18 years old to create an account, place an order, or sell on NammaKudisai. By using the platform, you confirm that you meet this requirement.

3Marketplace Role

NammaKudisai is a marketplace that connects buyers with independent local sellers. We facilitate the listing, sale and delivery of products, but each product is sold by the respective seller — not by NammaKudisai directly.

• Product quality, description accuracy and fulfilment are the seller's responsibility.
• NammaKudisai verifies sellers before they can sell, but does not manufacture or own the listed products.

4Your Account

• You are responsible for keeping your login details confidential.
• You agree to provide accurate, current information when creating your account.
• Any activity under your account is your responsibility — tell us immediately if you suspect unauthorised use.

5Orders & Payments

We accept payments via Razorpay (UPI, cards, net banking, wallets) and Cash on Delivery (COD).

• An online-payment order is confirmed once payment is successful. A COD order is confirmed once it is placed and accepted.
• Prices, taxes and delivery charges are shown at checkout before you confirm your order.
• NammaKudisai is not liable for payment failures caused by your bank, card network or payment gateway, but we will help you resolve them.

6Seller Responsibilities

Sellers on NammaKudisai agree to:

• List accurate product descriptions, images and pricing.
• Pack and dispatch orders within the timelines shown in Seller Hub.
• Honour the platform's Refund & Return and Shipping policies.
• Hold valid registrations where required (GST, FSSAI for food items, brand authorisation for branded goods) and comply with all applicable Indian laws.

7Returns, Refunds & Shipping

Returns are accepted only for defective, damaged or wrong products, within the return window stated in our policy. Return requests are raised through the NammaKudisai app (My Orders → Return) with photos of the product.

These policies form part of these Terms.

8Prohibited Conduct

While using NammaKudisai, you agree not to:

• List or attempt to buy illegal, counterfeit or prohibited items.
• Misuse the returns process (for example, false defect claims).
• Interfere with the platform's security or try to access other accounts.
• Use the platform for any fraudulent or unlawful purpose.

9Limitation of Liability

NammaKudisai acts as an intermediary marketplace. To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from your use of the platform, product quality issues, or delays caused by sellers or logistics partners.

10Intellectual Property

The NammaKudisai name (a registered trademark), logo, app design and content belong to NammaKudisai and may not be copied, reproduced or used without prior written permission.

11Termination

We may suspend or terminate your access to NammaKudisai at our discretion, especially in cases of misuse, fraud or violation of these terms. You may stop using the platform and ask us to close your account at any time.

12Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the platform after changes are posted means you accept the revised terms. Please check this page periodically.

13Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms are subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.

14Contact & Business Details

Questions about these Terms? Reach out to us: