Refund & Return Policy

1Return eligibility

At NammaKudisai, returns are accepted only when:

• The product arrived defective or damaged, or
• You received the wrong item (different from what you ordered).

We can't accept returns for:

• Change of mind or personal preference
• Wrong size / colour selected by you
• Products damaged after delivery or by misuse

2How to request a return

You can request a return from the website or the app — whichever is easier for you.

1. 1
   Go to My Orders on the website (or the NammaKudisai app) and select the order.
2. 2
   On a delivered order, tap ✅ கிடைச்சது (Mark as received), then tap ↩ Return.
3. 3
   Choose the reason (Defective / Damaged / Wrong item) and fill in your details.
4. 4
   Submit the form, and WhatsApp clear photos or a short video of the issue to +91 63793 48568.
5. 5
   Our team reviews it and updates you by email / WhatsApp. Once approved, we arrange the pickup / return.

3Return conditions

• The product must be defective, damaged or wrong at the time of delivery.
• It should be unused (except to check the defect), with tags and original packaging wherever possible.
• All items, accessories and free gifts that came with the order must be returned together.

4Inspection & approval

Our team reviews your photos / video and inspects the returned product. You'll be notified by email and WhatsApp once the check is complete.

• Approved: your refund is initiated within 2 business days.
• Not approved: if the item doesn't meet the return conditions, it is sent back to you and no refund is issued.

5Refund process

• Refunds are initiated within 2 business days after approval.
• The amount usually reaches you in 5–7 business days, depending on your bank.
• You'll get a confirmation when the refund is initiated.

6Need help?

Our team is happy to help with any questions about your return.