Shipping Policy

1How shipping works

NammaKudisai is a marketplace of local sellers. When you order, the seller of that product packs it and hands it to our courier partner, who delivers it to your address.

2Delivery timelines

Timelines are estimates and can vary with the seller's location, your pincode, courier serviceability, weather and holidays.

3Delivery charges

Delivery charges depend on the product, weight and your location. Any delivery charge is clearly shown at checkout before you pay — there are no hidden charges after the order.

4Where we deliver

• We deliver to most pincodes in India through our courier partners.
• Some sellers can ship only within their own state. If a product can't be delivered to your pincode, you'll be told at checkout before paying.
• Cash on Delivery is available on eligible pincodes and orders.

5Order tracking

• Track your order from My Orders on the website or in the NammaKudisai app.
• Status updates: Order placed → Shipped → Delivered.
• Once shipped, you'll see the courier name, tracking number (AWB) and a Track button.

6Items from multiple sellers

If your order has products from different sellers, they are shipped separately and may arrive on different days. Each shipment has its own tracking.

7Delayed, missing or damaged parcels

• If your order hasn't arrived in the estimated time, check its tracking in My Orders first.
• Still delayed? Contact us — we'll follow up with the seller and courier for you.
• If the parcel looks opened or damaged, please take photos / an unboxing video and raise a return within the return window.

8Need help?

Our team is happy to help with any shipping questions.