Refund & Return Policy

Return Eligibility

At Namma Kudisai, we accept returns only for defective or damaged products. We're unable to accept returns for reasons like change of mind, wrong size selected, or personal preference.

How to Request a Return

1. Open the Namma Kudisai app and go to the Returns section.
2. Select the order and product you want to return.
3. Choose the reason as "Defective / Damaged" and submit your request.
4. Once approved, ship the product back following the instructions shown in the app.

Return Conditions

• The product must be defective or damaged upon delivery.
• It should be unused (except to identify the defect) and in its original packaging wherever possible.
• Attach clear photos or a short video of the defect while submitting your request — this helps us process it faster.

Inspection & Approval

Once we receive the returned product, our team inspects it to confirm the defect. You'll be notified in the app / by email once inspection is complete.

• If approved, your refund will be processed right away.
• If the return doesn't meet our defect criteria, the product will be sent back to you and no refund will be issued.

Refund Process

Approved refunds are credited back to your original payment method.

• Refunds are processed within 5–7 business days after approval.
• You'll receive a confirmation once the refund is initiated.

Need Help?

Our team is happy to help with any questions about your return.